AMR Therapy | Online Video Therapy

Frequently Asked Questions

Everything you need to know about getting help and support at AMR Therapy & Support Services.

How do I know if AMR is right for me?

It’s hard to find good mental health care that fits your needs. You’re not sure what you need, so you call around and get a million different answers. And then, when you finally think you’ve found the right place, they tell you it’ll be months before they can see you. AMR Therapy & Support Services is here to help. We provide various services for mental health care so that we can fit your needs – not the other way around. We respond promptly to inquiries and can have you scheduled for a session within the week.

How long should I expect to receive services?

You don’t want to be stuck in a long-term commitment with a service you’re not sure about. We get it, and that’s why we only offer a pay-per-session model. We are a small healthcare organization not a big business. There are no subscriptions or random fees associated with care. This way, you can try us out and stay for as long as we make sense for you. The choice is in your hands. We do suggest working with your provider to determine length of treatment.

How often will I have sessions?

It can be tough to know how often you need therapy sessions or other mental health care.  It’s also easy to feel like you’re not doing enough.You and your provider will work together to create a treatment plan that meets your specific needs and helps you reach your goals.

How much will I pay for services?

The cost of care can seem daunting, but we want to make sure that care is accessible for most people. We are a reduced fee provider, which means that you we consider your income as payment for our services. Contact us today to find out more about our rates and how we can help you.

Does AMR Therapy & Support Services accept insurance?

Mental health care is expensive, and difficult to find. Even if you can find a provider who accepts your insurance, the rules and regulations dictating how and when you can get care are often frustrating and overwhelming…not to mention the waitlists. These are the few reasons, we do not take insurance. Still, we believe that everyone should have access to quality mental health care, regardless of income level. That’s why we offer an income-based payment scale so that you can get the care you need without breaking the bank or dealing with insurance. For those of you with PPO plans we can provide superbills. Contact your insurance provider to learn more.

How do I schedule an appointment?

You can contact AMR Therapy & Support Services through the following

When are providers available? My schedule is hectic?

It feels like every day there’s another thing to add to your already long list of obligations. We know how hard it is to find time for yourself, so we offer appointments every day throughout the day.

How soon can I have an appointment?

You’re feeling down, and you know that you need to talk, but you don’t want to wait weeks or even days for an appointment. We understand that finding the right provider with an opening is almost impossible. This is why you can schedule a free consultation right here on our website. Depending on what is going on, you will be working with a therapist within a week. We also offer support services with providers that you can schedule now for an appointment. We know reaching out for help means now not next month.

What should I expect during the first session?

It can be hard to know what to expect when you go for the first time to a new therapist or begin a new group. You may feel like you’re in over your head, or that you’re not sure what to do next. It’s normal to feel this way, but don’t worry, we’re here to help. We will provide you with some guidelines and answer any questions you may have for us. All AMR providers will work with you one-on-one to you will identify goals and create a roadmap for how to achieve them.

Where is the office located?

Accessibility is very important. We know you are looking for help but don’t want to leave your house, can’t leave your house or you are in an area with no access to mental health professionals. AMR Therapy & Support Services is a virtual office that provides online video therapy sessions. You can have your sessions from anywhere you have internet or cellular access. That also means no more missed appointments due to traffic or weather conditions. It is easy to connect no matter where you are.

Do I have to live in a certain state to work with AMR?

Therapy services are available to California, Nevada, Delaware, South Dakota, Wisconsin, Vermont Connecticut, Missouri, Nebraska, Guam, USVI, and Samoa residents, per law. Our mental health support services, such as groups and peer counseling are generally available to residents within most states with a viable internet or cellular connection. Learn more by reachiWhat states do you practice in? Mental health laws are always changing so we are able to practice remotely in more and more states. As of 2023 we have clients located in California, Nevada, Wisconsin, Samoa, Guam, Missouri, Connecticut, Vermont, Nebraska, Missouri, Delaware and South Dakota Arizona, Colorado, Wyoming New Jersey, and Washington DC. Care is available in other locations as well please inquire.

Do you provide text or email services?

We only offer face-to-face telehealth sessions via webcam. We do not offer phone sessions, email sessions, or text sessions. As therapists and mental health providers, we know that best practice indicates that you and your provider should only in real-time video sessions.

Are services at AMR Therapy & Support Services confidential?

It’s totally understandable that you might have some questions about confidentiality before starting with us. After all, it’s a big decision to make and you want to be sure that you’re protected. Don’t worry, we’re here to help! In most cases, your provider is required by law to keep your information confidential. However, there are a few specific situations where providers are required to report information. Your provider will review this with you in greater detail during your first meeting and provide it in the written consent form.

Do you provide services in various languages?

We offer mental health services in English and Spanish.

What is the difference between support services and therapy?

When individuals are dealing with personal issues, they may benefit from support services or therapy. Support services typically involve providing information and resources to help individuals cope with their issues. For example, AMR offers groups, one on one peer support, and behavioral support. Therapy usually involves more direct treatment of personal issues, such as helping an individual to address their fears or work through trauma. Therapy can only be provided by licensed professionals governed by the state board, while support workers are at minimum certified by a behavioral board or master’s level counselors in specific areas. Ultimately, the decision of whether to seek support services or therapy depends on the individual and the severity of their concerns. Both options can be helpful in coping with personal challenges.