Mission Statement
At AMR Therapy & Support Services, our mission is to empower individuals to lead fulfilling lives through comprehensive therapeutic interventions and unwavering support. We are committed to fostering a nurturing environment where every individual – regardless of background or circumstances – feels valued, respected, and understood.
Our core values of compassion, integrity, and excellence guide us in delivering personalized care tailored to the unique needs of each client. We believe in the inherent potential of every person to overcome challenges and thrive, and we are dedicated to providing the tools, resources, and encouragement necessary to facilitate their journey towards holistic wellness.
Through evidence-based practices and innovative approaches, our therapists strive to enhance the physical, emotional, and cognitive well-being of those we serve. Our team of highly skilled professionals is dedicated to continuous learning and development to ensure we are at the forefront of therapeutic advancements and best practices.
At AMR Therapy & Support Services, we recognize the importance of collaboration and partnership within our community. We are committed to building strong relationships with clients, families, caregivers, and other stakeholders to create a network of support that promotes sustainable growth and resilience.
Ultimately, our goal is to inspire hope, promote healing, and empower individuals to embrace their potential and live their best lives.
AMR Team
Ann Russo
Clinical Director and Founder
Masters of Arts in Theology
Licensed Clinical Social Worker
License: #84391
Ann (she/her) is the founder of AMR Therapy & Support Services and a therapist dedicated to healing religious trauma, advancing sexual empowerment, and supporting queer and gender-expansive communities. Certified in domestic violence and sexual assault counseling, she provides culturally sensitive, survivor-centered care with a clear focus on accessibility and dignity. Ann specializes in consensual non-monogamy and polyamory, LGBTQIA+ affirming therapy, and the intersections of mental health, queerness, and faith. Clients value her calm, relaxed presence and the way she creates a safe space to unpack shame, clarify values, and rebuild self-trust. Her approach blends evidence-based therapy with sex-positive education so clients can move from surviving to living with intention.
Ann’s work is collaborative, consent-led, and grounded in cultural humility. She integrates cognitive behavioral therapy, trauma-focused care, mindfulness and somatic regulation, narrative and parts-informed work, attachment and communication skills, and sex therapy frameworks. In addition to direct care, Ann leads AMR’s mission of inclusive, affordable therapy through consultation, training, and community partnerships. Her goal is simple and bold: ensure that everyone, regardless of background, has access to affirming resources that support healing, pleasure, and personal growth. Learn more at annrusso.org.
Specialties: Religious and Spiritual Trauma, Sex Therapy and Sexual Empowerment, Consensual Non-Monogamy and Polyamory, LGBTQIA+ Affirming Care, Domestic Violence and Sexual Assault Survivors, Trauma and PTSD, Shame and Body Image, Identity and Life Transitions, Couples and Relationship Counseling, Kink-Affirming Care, Boundaries and Communication.
Blanca Ayala
Licensed Marriage and Family Therapist
License: #80872
Blanca (she/her) is a bilingual Spanish- and English-speaking therapist who specializes in trauma healing, immigration stress, and self-discovery. With advanced training and graduate degrees in psychology, counseling, and marriage and family therapy, she blends EMDR, hypnotherapy, cognitive behavioral therapy, mindfulness, and attachment-based care to create individualized treatment plans. Clients value her warm, grounded presence and her ability to translate complex clinical tools into practical skills that reduce symptoms, calm the nervous system, and support meaningful change. Blanca provides culturally responsive, LGBTQIA+ affirming care and offers a steady space to process complex PTSD, anxiety, depression, grief, and relationship concerns.
As an EMDR therapist and hypnotherapy practitioner, Blanca helps clients process traumatic experiences, release shame, and reconnect with strengths and identity. She has extensive experience supporting immigrants, first-generation clients, and mixed-status families, with attention to acculturation, intergenerational dynamics, and language access. Sessions focus on building resilience, improving communication and boundaries, and aligning daily choices with personal values. Blanca’s approach is empathetic, collaborative, and results oriented. She believes in the power of tailored care and continuous learning, and she partners with clients to map clear goals, track progress, and celebrate growth.
Specialties: EMDR Therapy, Hypnotherapy, Immigration and Acculturation, Complex Trauma and C-PTSD, PTSD, Anxiety and Depression, Spanish-Speaking and Bilingual Therapy, CBT and Mindfulness Skills, Grief and Loss, Cultural Identity and First-Generation Experiences, Couples and Family Relationships, Self-Esteem and Self-Discovery.
Nic Caballero
Licensed Clinical Social Worker
License: #81515
Nic (he/him) is a certified EMDR therapist who provides trauma-informed, culturally responsive care for adults and couples. He specializes in intimate partner violence, sexual trauma, racial identity, sexual identity development, and complex trauma. Clients value his calm, nonjudgmental presence and the way he translates evidence-based methods into practical skills for daily life. Nic integrates EMDR, Brainspotting, trauma-focused therapy, cognitive behavioral tools, and mindfulness to help clients process the past, reduce symptoms, and build resilience. His sessions emphasize safety, consent, and collaboration so clients can clarify values, strengthen boundaries, and make meaningful, sustainable change.
In addition to individual therapy, Nic offers couples counseling focused on intimacy, communication, and repair. He helps partners navigate trust, attachment injuries, and repeating patterns with clear goals and actionable strategies between sessions. Nic’s approach is LGBTQIA+ affirming and sex-positive, welcoming clients exploring identity, desire, and relationship dynamics. Whether you are healing from abuse, addressing the impact of racism and oppression, or seeking deeper connection in relationships, Nic provides steady, evidence-based support that fosters confidence, self-trust, and a more connected life.
Specialties: Intimate Partner Violence (IPV), Sexual Trauma, Complex Trauma and PTSD, Racial Identity, Sexual Identity Development, Couples Counseling, Intimacy and Communication, EMDR Therapy, Brainspotting, Trauma-Focused Therapy, Mindfulness and CBT Skills.
Kristina Esquivel
Licensed Clinical Social Worker
License: #126543
Kristina (she/her) is a seasoned psychotherapist with over 20 years of experience who offers a safe, supportive space to explore mental health concerns and build lasting change. She is trained in cognitive behavioral therapy for depression, anxiety, trauma, and psychosis, with additional expertise in substance use, OCD, and grief. Kristina blends attachment-based therapy, CBT, and psychodynamic approaches with a sex-positive, body-positive perspective to reduce symptoms, improve emotion regulation, and strengthen self-trust. Clients appreciate her clear, practical tools and the way she tailors care to each person’s goals, values, and cultural context.
Kristina supports both first-time therapy seekers and clients pursuing deeper self-understanding, with particular focus on men’s mental health and the unique pressures men face around identity, intimacy, and vulnerability. She helps clients identify patterns, repair attachment injuries, and develop communication and boundary skills that support healthier relationships. Sessions emphasize safety, collaboration, and measurable progress so clients leave with strategies they can use right away. With warmth and clinical depth, Kristina empowers clients to navigate life transitions, heal relational wounds, and create meaningful, connected lives.
Specialties: Attachment-Based Therapy, Psychodynamic Therapy, Cognitive Behavioral Therapy (CBT), Depression and Anxiety, OCD, Trauma and PTSD, Substance Use and Harm Reduction, Grief and Loss, Psychosis and Thought Disorders, Men’s Issues, First-Time Therapy Clients, Self-Esteem, Sex Positivity, Body Positivity, Teen Therapy, and Relationship Health.
Lorena Fiori
Licensed Professional Clinical Counselor
License: #129535
Lorena (she/her) is a bilingual Spanish- and English-speaking psychotherapist with advanced degrees in Psychology and Clinical Psychology who specializes in culturally responsive, LGBTQIA+ affirming care. She partners with clients from Latinx and BIMPOC communities to explore identity, sexuality, gender, anxiety, and relationship concerns with clarity and confidence. Known for her warm, client-centered style, Lorena tailors treatment to each person’s goals and values and integrates cognitive behavioral therapy, mindfulness, and strengths-based tools to reduce symptoms, build coping skills, and improve day-to-day well-being.
Lorena creates an inclusive space for clients exploring polyamory and consensual non-monogamy, kink, and sex-positive needs, as well as those navigating family expectations, cultural identity, and first-generation experiences. She supports both first-time therapy seekers and clients seeking deeper self-understanding, helping people identify patterns, strengthen boundaries, and develop communication skills that support healthier relationships. FWith compassion and clinical skill, Lorena helps clients reconnect with their authentic selves and move toward growth, balance, and a more grounded life.
Specialties: LGBTQIA+ Affirming Therapy, Latinx and BIMPOC Mental Health, Spanish-Speaking and Bilingual Therapy, Polyamory and Consensual Non-Monogamy, Sexuality and Gender Identity, Anxiety and Depression, Cognitive Behavioral Therapy (CBT), Identity Exploration and Self-Esteem, Relationship and Communication Skills, Immigration and Acculturation Stress, Mindfulness and Stress Reduction, Trauma-Informed Care.
Kelly Loftis
Licensed Marriage and Family Therapist
License: #121885
Kelly (she/her) is a psychotherapist with an MS in Counseling who creates a supportive, collaborative space where clients feel empowered to navigate life’s challenges. She takes a systemic, culturally responsive approach that considers how family, community, and societal structures shape thoughts, emotions, and behavior. Kelly is neurodiversity affirming and helps clients tap into their own wisdom for healing and growth while building practical skills for daily life. She integrates cognitive behavioral therapy, narrative and attachment-based work, and mindfulness to reduce symptoms, improve emotion regulation, and strengthen self-trust. Clients describe her presence as steady, thoughtful, and validating, with clear goals and tools they can use between sessions.
Kelly specializes in grief and loss, neurodiversity, identity development, and relationship dynamics, including parent-child interactions and family communication. She supports clients through life transitions, anxiety, and depression with attention to culture, gender, and body size affirming care. Her philosophy views problems as separate from the person, which reduces shame and opens space for change. Kelly welcomes clients of all backgrounds, including LGBTQIA+ and BIMPOC communities, and offers compassionate support for couples, families, and individuals. Sessions emphasize consent, pacing within the window of tolerance, and skills that foster resilience, connection, and long-term well-being.
Specialties: Grief and Loss, Neurodiversity-Affirming Care, Identity Development, Culture and Gender Affirming Care, Fat-Affirming and Body Neutrality, Life Transitions, Relationship Building and Maintenance, Parent-Child Relationships, Anxiety and Depression, Cognitive Behavioral Therapy, Narrative and Attachment-Based Therapy, Mindfulness and Stress Reduction.
Liz Mojica
Licensed Clinical Social Worker
License: #71153
Liz, (she/her) is a licensed psychotherapist with over 25 years of experience specializing in trauma recovery, anxiety, depression, and life transitions. She is known for her compassionate and nonjudgmental care, creating a safe and supportive environment where clients can explore challenges and build lasting change. Drawing on evidence-based methods such as cognitive behavioral and trauma-focused therapies, Liz helps clients reduce symptoms, build resilience, and feel more grounded in daily life.
With extensive experience supporting survivors of abuse and intimate partner violence, Liz works with individuals, couples, and adolescents to address PTSD, process grief, strengthen boundaries, and improve communication. Her approach is collaborative, culturally responsive, and focused on practical tools that promote confidence, self-awareness, and emotional well-being.
With extensive expertise in supporting survivors of abuse and intimate partner violence, Liz works with individuals, couples, and adolescents to navigate life’s obstacles and unlock their full potential. Whether facing emotional struggles or seeking personal transformation, Liz offers tailored support to help clients feel heard, empowered, and ready to embrace a healthier, happier life.
Specialties: Intimate Partner Violence, Sexual Trauma, Survivor’s Guilt, PTSD, Adolescents, Grief and Loss, Couples and Relationship Counseling.
Andrea Sanserino
Licensed Clinical Social Worker
License: #23211
Clinical Supervisor
Andrea, (she/her) is a licensed mental health professional with over 20 years of experience in therapy, training, and consulting. She specializes in depression, PTSD, anxiety, trauma, substance use, and psychosis, and provides evidence-based care using cognitive behavioral therapy, dialectical behavior therapy, and trauma-focused interventions. Clients value her calm presence, clear explanations, and practical tools that translate into real progress. Sessions focus on symptom relief, nervous system regulation, and skill building so clients can manage emotions, improve relationships, and feel more grounded in daily life.
Beyond direct care, Andrea serves as Adjunct Faculty at Cerritos College, mentoring emerging clinicians and advancing best practices in the field. She collaborates with each client to set clear goals, strengthen coping, and rebuild self-trust through supportive counseling, relapse prevention strategies, and communication skills. Her approach is compassionate, culturally responsive, and outcome oriented. Whether you are navigating acute stress, long-term recovery, or a major life transition, Andrea offers structured, affirming support that helps you move toward stability, clarity, and lasting well-being.
Specialties: Depression, PTSD, Anxiety, Psychosis and Thought Disorders, Trauma, Substance Use, CBT, DBT, Supportive Counseling, Communication Skills.
Kelli Strickland
Licensed Clinical Social Worker
License: #74962
Kelli, (she/her) is a licensed clinical social worker with over 20 years of experience specializing in depression, anxiety, trauma, and intimate partner violence. She offers compassionate, strengths-based care that helps clients build resilience, regulate emotions, and improve relationships. Drawing on cognitive behavioral therapy, trauma-focused approaches, and parts-informed work, Kelli provides practical tools that reduce symptoms and support growth in daily life. Her style is warm, direct, and collaborative, creating a safe space where clients feel heard, respected, and empowered to make meaningful change.
Kelli’s background includes more than a decade at Mary’s Path, where she progressed from overnight staff to social worker, lead social worker, interim head of service, and Director of the Aftercare Program.She has extensive experience supporting teens and young adults transitioning from congregate care to independent living, with attention to housing instability, safety planning, and community connection. Kelli’s practice is culturally responsive, queer-affirming, and grounded in consent. She partners with clients to identify strengths, rebuild self-trust, and develop sustainable coping strategies that promote confidence, clarity, and long-term well-being.
Specialties: Depression, Anxiety, Trauma and PTSD, Intimate Partner Violence, Teens and Transitional Age Youth, Pregnancy and Perinatal Mental Health, Grief and Loss, HIV and AIDS, Foster Care and Aftercare Support.
Sandra Bosdachin
Masters of Arts in Counseling
Sandra, (she/her) is an experienced mental health professional and life coach who specializes in couples coaching, parenting support, and caregiver well-being. She understands the emotional highs and lows of family life and offers a calm, practical space where clients can focus on their needs and create meaningful change. Using a person-centered approach with evidence-based tools, Sandra helps partners improve communication, rebuild trust, and navigate conflict with clarity. She draws on Gottman-informed and emotionally focused strategies, cognitive behavioral skills, and nervous system regulation so clients can reduce reactivity, set healthy boundaries, and strengthen connection at home.
Parents and caregivers turn to Sandra for grounded guidance on co-parenting, blended families, and stress related to school, behavior, and developmental needs. Her style is warm, collaborative, and results oriented, with clear goals and actionable steps after each session. Clients describe her as insightful, organized, and deeply encouraging. Whether you are working through relationship strain, parenting challenges, or burnout, Sandra offers smart, structured support that helps families move toward stability, confidence, and lasting well-being.
Specialties: Couples Coaching, Communication and Conflict Resolution, Parenting and Co-Parenting, Caregiver Stress, Blended Families, Anxiety and Stress Management, Boundaries, Life Transitions, Behavior and School Support.
Nadra Rachell
Licensed Clinical Social Worker
License: #268973
Nadra (she/her) is a trauma-informed psychotherapist and woman of color who provides culturally responsive, queer-affirming care for adults seeking meaningful change. She specializes in trauma, attachment healing, grief, anxiety, depression, mood changes, and addiction recovery. Clients appreciate her warm, collaborative style and steady focus on safety, connection, and practical skills. Using evidence-based methods including cognitive behavioral therapy, attachment-based therapy, mindfulness, parts-informed work, and narrative approaches, Nadra helps clients reduce symptoms, regulate the nervous system, and build resilience in daily life.
Her practice honors the intersections of identity, culture, and lived experience, with support for professionals, creatives, veterans, parents, and members of the LGBTQIA2S+ community. Together, clients explore relationship patterns, strengthen boundaries and communication, and rebuild self-trust. Sessions emphasize compassion, curiosity, and clear goals so clients can reconnect with their voice, clarify values, and move toward balance and growth. The work blends reflection with concrete tools that support long-term well-being.
Areas of Focus: Trauma and PTSD, Attachment Healing, Grief and Loss, Anxiety and Depression, Mood Disorders, Addiction Recovery, Identity and Culture, LGBTQIA2S+ Affirming Care, Women of Color, Veterans, Mindfulness and Creativity.
Mary Malady
Licensed Clinical Social Worker
License: #28650
Mary (she/her) is a compassionate therapist specializing in trauma recovery who believes in the healing power of personal story. She understands how life experiences shape identity and survival patterns that can linger in daily life. Mary offers a supportive, nonjudgmental space to reconnect with yourself, explore your past, and transform unhelpful dynamics into pathways for growth. Using EMDR therapy, parts-informed work, cognitive behavioral therapy, mindfulness, and talk therapy, she tailors care to each client’s needs, helping reduce symptoms, regulate the nervous system, and build resilience.
Her philosophy centers self-compassion and practical skills so clients can quiet the inner critic, understand their choices, and break free from cycles that no longer serve them. Mary collaborates on clear goals, paces sessions for safety, and focuses on alignment of body, mind, and values to support intentional living. Clients describe her as warm, steady, and empowering, and she views the therapeutic relationship as a key driver of change. Mary provides evidence-based care that fosters clarity, confidence, and lasting growth.
Areas of Focus: EMDR Therapy, Trauma and PTSD, Complex Trauma, Anxiety and Depression, Attachment Healing, Grief and Loss, LGBTQIA+ Affirming Care, Consensual Non-Monogamy and Polyamory, Parts/IFS-Informed Work, Mindfulness and Self-Compassion, Survivors of Abuse, Life Transitions.
Cece Martinez
Licensed Clinical Social Worker
License: #90321
Cece (she/her) is a trauma-informed psychotherapist who has worked in mental health since 2009 and in private practice since 2019. She earned her master’s degree from California State University, Long Beach in 2013 and approaches therapy as a collaborative process grounded in respect and courage. Cece provides client-centered, compassionate care tailored to each person’s needs. She specializes in maternal mental health and reproductive trauma, adjustment disorders, grief and loss, anxiety and depression, stress management, life transitions, and LGBTQIA+ affirming care. Using evidence-based approaches including cognitive behavioral therapy, DBT-informed skills, strengths-based therapy, and solution-focused work, she helps clients build resilience, reduce symptoms, and create meaningful change.
Cece supports clients in clarifying values, strengthening coping skills, and improving communication and boundaries. Her practice honors culture, identity, and lived experience, with affirming care for BIMPOC communities, transgender women, and clients exploring gender identity and sexuality. Sessions emphasize safety, self-compassion, and practical tools that foster confidence and self-expression while addressing body image and relationship concerns. Clients describe Cece as warm, thoughtful, and empowering, and she is honored to walk alongside each person as they move toward healing, stability, and a more connected life.
Areas of Focus: Maternal Mental Health and Reproductive Trauma, Perinatal Mood and Anxiety Disorders (PMADs), PTSD, Gender Identity, LGBTQIA+ Affirming Care, BIMPOC Clients, Body Image and Self-Expression, Sexuality, Consensual Non-Monogamy and Polyamory, and Transgender Women.
Del Phoenix-Wilcox
Licensed Clinical Social Worker
License: #130426
Del is ready and excited to meet with you and become your co-pilot on your therapy journeyDel (he/him, they/them) is a trauma-informed psychotherapist who provides LGBTQIA+ affirming therapy for adults and teens navigating identity, relationships, trauma recovery, and life transitions. Centered in Narrative Therapy, Del collaborates with clients to reauthor limiting stories, clarify values, and build skills that support everyday stability and self-trust. Sessions integrate EMDR for trauma processing alongside cognitive behavioral therapy, DBT skills, IFS-informed parts work, mindfulness, expressive arts, and psychodynamic insight. Clients appreciate Del’s warm, nonjudgmental style, clear goals, and practical strategies for emotion regulation, boundaries, and self-advocacy.
Del specializes in consensual non-monogamy and polyamory, couples counseling including same-sex and transgender couples, and harm reduction–oriented care for substance use and sexual health. Their approach is feminist, person centered, culturally responsive, and grounded in consent. Del creates an affirming space for sex workers, sexual assault survivors, and clients exploring gender and sexuality, with attention to intersectional stressors and community contexts. Together, clients examine patterns with compassion, reduce shame, and develop coping skills that improve communication, intimacy, and daily functioning. Whether you are processing PTSD, strengthening a relationship, or seeking tools for neurodivergent living, Del is ready and excited to meet with you and become your co-pilot on your therapy journey.
Areas of Focus: EMDR Trained, LGBTQIA+ Affirming Therapy, Couples Therapy including Same-Sex and Transgender Couples, Consensual Non-Monogamy and Polyamory, CBT, DBT, Eclectic Therapy, Feminist Therapy, Harm Reduction, Person-Centered Therapy, Psychodynamic Therapy, Trauma-Focused Therapy, ADHD, Anxiety, Autism Spectrum, Chronic Illness and Disability, Sex Work–Affirming Care, Sexual Assault Survivors, PTSD.
Teresa I. Perez
Masters of Arts in Counseling Psychology
Licensed Marriage and Family Therapist
License: #146786
Teresa (she/her) is a compassionate Latina psychotherapist who centers family, culture, and connection in her work. She earned her master’s in Counseling Psychology from Santa Clara University and has worked in mental health since 2017, providing crisis intervention for children and teens, case management for transitional-age youth with co-occurring needs, and school-based therapy for students and families. These experiences inform a steady, practical style that helps clients build coping skills, reduce symptoms, and feel more grounded in daily life.
Teresa specializes in supporting adolescents, young adults, and adults navigating stress, self-doubt, anxiety, depression, grief, and major life transitions. She offers culturally responsive, LGBTQIA+ affirming care with an understanding of how identity, family expectations, and community shape mental health. Using cognitive behavioral therapy, strengths-based and solution-focused tools, and mindfulness, Teresa creates a collaborative space where clients feel seen, understood, and empowered to make meaningful change. Clients appreciate her warm, authentic presence and clear, actionable steps between sessions that support confidence, resilience, and self-trust.
Area of Focus: Adolescents and Young Adults, Women’s Mental Health, Anxiety and Depression, Stress and Burnout, Self-Esteem and Self-Doubt, Life Transitions, Cultural Identity and Family Expectations, First-Generation Experiences, School and Academic Stress, Co-Occurring Needs, Grief and Loss, Trauma-Informed Care, CBT and Skills for Emotion Regulation, Communication and Boundaries. and more
Tiffany Hill
Associate Clinical Social Worker
License: #113715
Tiffany (she/her) is a dedicated therapist with a master’s in social work who empowers diverse clients to reach their goals through inclusive, evidence-based care. She specializes in anxiety, depression, trauma, gender identity, and relationship concerns, with affirming support for transgender and gender-expansive clients, sex workers, and marginalized communities. Using cognitive behavioral therapy, mindfulness, and strengths-based, person-centered strategies, Tiffany helps clients reduce symptoms, build coping skills, and create sustainable change. Her style is warm, collaborative, and practical, with clear goals and tools clients can use between sessions.
Tiffany provides culturally responsive, sex-positive therapy for individuals, couples, and multi-partner relationships, including consensual non-monogamy and polyamory. She integrates communication coaching, boundary setting, and values clarification to improve intimacy and repair patterns that no longer serve. Clients appreciate her nonjudgmental presence, cultural humility, and attention to safety and consent. Whether navigating identity exploration, stigma, or life transitions, Tiffany offers steady support that fosters resilience, self-trust, and well-being.
Specialities: Anxiety and Depression, Trauma and PTSD, Gender Identity and Trans-Affirming Care, LGBTQIA+ Affirming Therapy, Sex-Positive and Sex-Worker–Affirming Care, Consensual Non-Monogamy and Polyamory, Couples and Relationship Counseling, Mindfulness and CBT Skills, Communication and Boundaries, Life Transitions, Cultural Identity and Stigma.
Dee Ann Tumbuan
Executive Director
Dee Ann Tumbuan (she/her) is the Executive Director of AMR Therapy and has led operations since 2021 with a focus on accessibility, inclusion, and client care. A proud member of the queer community, she ensures every touchpoint feels welcoming and trauma informed, from free consultations and intake to ongoing support and practice systems. Her leadership centers cultural responsiveness, disability access, and neurodivergent-affirming design so clients can engage in therapy with clarity, consent, and dignity. Dee Ann’s advocacy includes addressing harm from religious, racial, and childhood trauma and expanding pathways to affordable care through sliding scale options and community partnerships.
With a bachelor’s degree from UC Santa Cruz and deep experience in organizational structure and project management, Dee Ann combines operational excellence with heart. Before joining AMR Therapy, she worked on solutions to Los Angeles’ affordable housing crisis, strengthening her commitment to equity and community empowerment. At AMR, she builds streamlined, client-first processes, supports clinician onboarding and quality standards, and upholds HIPAA compliance and ethical, transparent communication. Her guidance helps AMR deliver queer-affirming, sex-positive, and culturally responsive telehealth across California. Dee Ann’s leadership embodies empathy, practicality, and a clear vision for inclusive mental health care that removes barriers and improves outcomes for the communities AMR serves.
Heather A. Rauch
Administrative Assistant
Heather (she/her) is a compassionate administrative assistant and client care coordinator dedicated to supporting clients and clinicians at AMR Therapy. With a background as a licensed funeral director and a degree in Funeral Services Administration, she brings a deep understanding of grief, loss, and resilience to every interaction. Heather ensures smooth operations across scheduling, intake, and telehealth support so therapists can focus on care. She centers accessibility, clear communication, and trauma-informed, queer-affirming service, helping clients feel welcomed and supported from first contact to ongoing care.
Born and raised in Buffalo, NY, Heather joined AMR Therapy in 2023, drawn to its mission of inclusive, affordable mental health care. She is known for her warm presence, reliability, and meticulous attention to detail in HIPAA-compliant processes, insurance documentation, and crisis-sensitive coordination. Her organizational strengths and empathy create a seamless client experience, with special attention to disability access and neurodivergent-friendly communication. Outside of work, Heather loves travel and learning about diverse cultures, values that inform her culturally responsive approach. Her commitment to self-care, advocacy, and client-centered service makes her an essential part of AMR’s mission to deliver accessible, high-quality mental health support.
Specialities:
Psychodynamic Therapy, Chinese Immigrants and Family, Immigration, Depression and Anxiety, Life Transitions, and Mental Health Diagnosis, Post Traumatic Stress Disorder